Empathy map

An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona.

Empathy map

4 HOURS - 1 DAY

Previous Method

back

Next Method

TASKS

1. Gather your team and draw a circle to represent your target persona. Brief the team on the persona.
2. Divide the circle into sections, representing that persona’s sensory experience. Explain to the team what each of the circles mean.
3. Ask your team to describe their experience from the persona’s point of view. Moderate the discussion and collect all relevant information on the map.

RESOURCES

Empathy_map_TEMPLATE.pdf

WHEN

After doing personas when more insights are needed.

WHY

Personas usually summarize lifestyle but not necessarily the (sensory) experience of the users.

NOTE!

Try to understand the persona’s point of view as much as possible.

OUTPUT

Insight in the needs and desires of the persona.

Next

Collect insights and communicate them, this could be done using a moodboard.

Reference

BLAND, D. Agile coaching tip–What is an empathy map?. Available in http://www. bigvisible. com/2012/06/what-is-an-empathy-map, 2012. VIANNA, Maurício, et al. Design Thinking. Business Inovation, 2011.

Empathy map

4 HOURS - 1 DAY

An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona.

TASKS

1. Gather your team and draw a circle to represent your target persona. Brief the team on the persona.
2. Divide the circle into sections, representing that persona’s sensory experience. Explain to the team what each of the circles mean.
3. Ask your team to describe their experience from the persona’s point of view. Moderate the discussion and collect all relevant information on the map.

WHEN

After doing personas when more insights are needed.

WHY

Personas usually summarize lifestyle but not necessarily the (sensory) experience of the users.

NOTE!

Try to understand the persona’s point of view as much as possible.

OUTPUT

Insight in the needs and desires of the persona.

Next

Collect insights and communicate them, this could be done using a moodboard.

Reference

BLAND, D. Agile coaching tip–What is an empathy map?. Available in http://www. bigvisible. com/2012/06/what-is-an-empathy-map, 2012. VIANNA, Maurício, et al. Design Thinking. Business Inovation, 2011.