1. Decide how many letters you would like to have and what the character is of the insights you are gathering. Organise either a group meeting or a way to receive individual letters. 2. Ask participants to write a break-up letter for the brand or product they are saying or said goodbye to. 3. Ask… Read more »

1. Select an idea/concept that will be tested. Create the necessary images, videos, animations and elements to do the test. 2. Recruit participants for the test and organize a location, make sure the prototype works. Assign a person as wizard. 3. The wizard hides from view, and observes the user’s actions while making the system… Read more »

1. Plan out the screens for the intended design. Write them down on a list. 2. Design layouts of ways to display the different elements for each screen. 3. Go through the wireframes and check that things are clear and have a clear ow. 4. Review the proposed design and adjust where needed.

1. Decide on the key question(s) to be analyzed. 2. Determine what is necessary to make a believable scenario, such as stakeholders, goals, and the scope of the scenario. 3. Map basic trends and driving forces that will/ can affect the future. 4. Consider key uncertainties and unknowns. 5. Determine a starting point for the… Read more »

1. Define the problem definition and the problem statement. 2. Ask yourself the WWWWWH questions, and write down the answers on post-its – Who is involved? – What occurred? – When did it happen? – Where did it happen? – Why did it occur? – How did it happen? 3. Review the answers to all… Read more »

1. Determine the aspects that will be tested. (content, form, structure, ‘tone’, key functionality, etc.). 2. Develop a paper version of the concept that allows to test the different aspects. 3. Recruit participants for the test. 4. Conduct the test, do not guide users too much and validate the concept. 5. Take notes of what… Read more »

1. Create a design, based on a concept that has been deemed promising. 2. Map out the navigation and behavior that is wanted from the users, define the look and feel of buttons, screens and animations. 3. Build the prototype, this can be done by programming or using special software that is designed for it…. Read more »

1. Define the theme of the session. 2. Recruit participants for the session (5-8). 3. Print words and images onto sticker sheets/paper. 4. Give participants the printed images, glue, markers. 5. Participants make their collages. 6. The participants explain their collages by using stories. 7. Collect the information of the session, this can be by… Read more »

1. Identify specific aspects of a user experience that the team might not have clarity on. 2. Do a brainstorm on how to understand the possible problems the user might face. 3. Develop a quick prototype and test it among the design team. 4. Collect all insights into a list, use those insights to refine… Read more »

1. Gather your team and decide on a specific target user you would like to understand better. Also decide what type of medium is necessary to uncover those insights. 2. Prepare the probe and if it includes different types of tools, divide preparation between team members. Also decide whether your probe is digital or physical,… Read more »