A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.
1. Brainstorm a list of design problems and write them down.
2. Sort the list by importance or degree of abstraction.
3. Write down the main problem close to the core branch, write the sublevel problems as branches of the problems they are related to.
At the beginning of the project.
To have an overview of the problems faced.
It might help to write down each problem on a small piece of paper, so you can shuffle them easily. The hierarchy could be from important to less important, or abstract to practical.
An overview of which problems are at the core of a project, and which are concrete.
Solve the problems, try to start with core problems. If this isn’t possible, go further into a sub level.
HOVLAND, Ingie. Successful Communication. A Toolkit for Researchers and Civil Society Organisations. London: Overseas Development Institute, 2005./